What each status means
PlacedWe have your order.
On holdPaused, usually awaiting payment or a query. We will contact you.
Back-orderSome lines are waiting for stock. In-stock lines may ship first.
PickingOur Leicester warehouse is picking and packing it.
Part-dispatchedSome of your order has left us. The rest follows.
DispatchedIt has left us. Tracking numbers appear here.
DeliveredDelivered or collected. Your invoice is in your account.
CancelledCancelled. Nothing will be dispatched or invoiced.
We email you when we receive your order and again when it’s dispatched, with tracking.