Privacy Policy

1. Who we are

PRACO Packaging Supplies Ltd is the data controller for the personal information described in this policy. Address: 15 Parker Drive, Leicester, LE4 0JP. Phone: 0116 365 3008. Email: sales@praco.co.uk. Company number: 15112621. ICO registration number: [ICO registration number – to be provided by PRACO].

If you have any questions about this policy or your information, contact us using the details above.

2. Information we collect

• Contact details: name, job title, company, email address, phone number, and billing and delivery addresses.
• Order information: what you order, prices, order and delivery history, purchase order numbers, invoices and payments.
• Trade account applications: business details, contact and accounts payable details, directors' names, trade references, and the results of credit checks.
• Account information: your sign-in email, a securely hashed password, saved lists and preferences.
• Payment information: card payments are processed by our payment provider, Stripe. We do not see or store your full card number.
• Communications: emails, calls, messages and any feedback you send us.
• Technical information: IP address, browser type and pages requested, recorded in our server logs for security and to keep the website working.

3. How we use it and our lawful basis

• To process and deliver orders, take payment, issue invoices and handle returns. Lawful basis: performance of a contract.
• To assess trade account applications and manage credit, including credit checks with [credit reference agency]. Lawful basis: our legitimate interests in managing credit risk, and steps taken before entering a contract.
• To run our customer accounts, answer enquiries and provide customer service. Lawful basis: contract and legitimate interests.
• To keep accounting and tax records. Lawful basis: legal obligation.
• To keep our website and systems secure and prevent fraud. Lawful basis: legitimate interests.
• To send business customers information about our products and offers. Lawful basis: legitimate interests, and consent where the law requires it. You can opt out at any time using the link in our emails or by contacting us.

4. Who we share it with

We share personal information only where necessary, with:

• couriers, pallet networks and our own delivery team, to deliver your order;
• our payment provider, to take card payments;
• credit reference agencies, when you apply for a credit account;
• IT, website hosting, email and business software providers who process data on our behalf under contract;
• our professional advisers, insurers, auditors and debt collection agents where needed;
• the police, HMRC or other authorities where the law requires it.

We do not sell your personal information.

5. International transfers

Where a service provider processes personal information outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement. [Confirm any providers based outside the UK.]

6. How long we keep it

• Orders, invoices and accounting records: 6 years from the end of the financial year they relate to, to meet tax and company law requirements.
• Trade account records: for as long as the account is open, then 6 years.
• Declined trade account applications: [12 months].
• Marketing preferences: until you opt out, plus a record that you opted out.
• Server logs: [90 days].

7. Security

We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), hashed passwords and restricted staff access.

8. Your rights

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you have the right to: access the personal information we hold about you; have inaccurate information corrected; have information erased in some circumstances; restrict or object to our use of it; receive it in a portable format; and withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us at sales@praco.co.uk or 0116 365 3008. We will respond within one month.

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk, 0303 123 1113.

9. Cookies

Our website uses only cookies that are strictly necessary for it to work. See our Cookie Notice.

10. Changes to this policy

We may update this policy from time to time. The latest version is always on this page.